Our Guarantees

Helping Hand Host guarantees the following will be offered to all clients 24/7. We are dedicated to our clients, ready and willing to assist round' the clock with any issue or questions you may have. Please read over the following and contact us with any questions or concerns you may have!

Helping Hand Host Guarantees

No Overselling NO Overselling:
We do NOT oversell on our servers. Each client is guaranteed the resources listed on our hosting plans. Many hosting companies oversell to achieve the most profit possible. This is not a safe idea if the client actually uses the space "guaranteed", as hosts usually force the client to upgrade or migrate to a new server as they don't actually have the resources available.

Money-Back Guarantee 30 Day Money-Back Guarantee:
At Helping Hand Host we focus 100% on satisfying our clients. If for whatever reason you do not wish to continue your hosting service within 30 days of sign-up, you may cancel your account and receive a full refund for the hosting plan that was chosen. Post 30 days of sign-up you may still cancel your account for any reason, but you will not receive a refund unless otherwise noted. Managed VPS and Managed Dedi plans are excluded from the money back guarantee due to setup costs.

Price Lock Guarantee "Price Lock" Guarantee:
We will never increase the fee for your hosting service. The fee you pay during your initial sign-up will be the fee you pay for the life of the account.

Client Privacy Client Privacy & Security:
Helping Hand Host and it's employees will never share your personal information to anyone! For your security we do not keep record of your credit card details. All payment processing is done by a 3rd party. We create daily backups of each clients account. We ensure your information is kept private by blocking all other parties using the latest SSL technology.

Uptime Guarantee Uptime Guarantee:
We guarantee that your site will be online 99.9% of the time. Your site will be available everyday, all day to anyone around the world. If your site ever goes offline, we will issue you 5% credit of your monthly fees for every 60 minutes of downtime.